What Is Happy Roofing's 100% Money-Back Guarantee, and What It Really Means for Homeowners
Replacing your roof is one of the biggest investments you'll make as a homeowner, and for many, it's also one of the most stressful. You're not just paying for shingles and labor. You're putting your trust in a contractor to do the job right the first time, and to stand behind their work if anything goes wrong. Unfortunately, that level of accountability isn't always guaranteed in the roofing industry.
At Happy Roofing, we've met too many homeowners in the greater Naperville area who've been burned in the past, left with workmanship issues, rushed projects, or promises that didn't hold up. That's exactly why we created our 100% Money-Back Guarantee. More than a meaningless marketing gimmick, it's a commitment designed to give you total peace of mind before, during, and after your roof replacement.
In this article, we'll explain exactly what our guarantee covers, how it works, and how it's meant to give you confidence should you decide to partner with us for your next roofing project. You'll learn how our process holds us accountable to the highest standards, and what protections you actually have if you ever feel something wasn't done right. We'll also share real examples of how this promise has helped homeowners feel more confident throughout the roofing process.
Table of Contents
- What is Happy Roofing's 100% Money-Back Guarantee?
- Has Anyone Had to Use The Money-Back Guarantee?
- Is the Money-Back Guarantee the Same as a Warranty?
- Confidently Planning Your Next Roof Replacement
What Is Happy Roofing's 100% Money-Back Guarantee?
Our 100% Money-Back Guarantee is an automatically included, 7-day promise to homeowners in the greater Naperville area: if we fail to deliver on the agreed-upon roof replacement scope, we'll make it right. If you're still not satisfied within 7 days of completion, we'll refund your money in full.
We include this guarantee to help eliminate the fear that so many homeowners have when investing in a new roof: "What if something goes wrong, and I'm stuck with it?" We want you to feel in control and comfortable with the roofing process from start to finish.
Here's what you should know about our money-back guarantee:
- It covers our workmanship and any potential scope issues. Within 7 days of the project completion, if there's an issue with our quality of work, or we miss something we promised to do (like adding intake vents, for example), we'll fix it at no additional charge to you, and make it right. If we can't resolve the issue to your satisfaction, you get your money back.
- We take every concern seriously: If you feel something was missed or not delivered as promised, we won't brush you off or dodge your calls. We'll have an open, honest conversation and do our best to make it right (within reason and in line with the agreed-upon scope).
- There's no legal red tape: Being a small roofing company, you won't have to go through a "claims department," meaning little to no delays in getting a response from us regarding your concern. All you need to do is reach out to us, and we'll start the process of verifying your concern and making the appropriate corrections if necessary.
In an industry where "guarantees" can often come with loopholes and vague language, we wanted to offer something that can help alleviate some of the fears homeowners may have before choosing a roofing contractor to partner with.
Has Anyone Used Happy Roofing's 100% Money-Back Guarantee?
Yes, in a way, and that experience is exactly why we formalized the guarantee in the first place. Before we ever called it a "100% Money-Back Guarantee," the level of accountability that this policy is built on was already part of how we operated.
One homeowner, around 4 years ago, reached out after their roof replacement was completed to express concern about some cosmetic issues, particularly how the edge shingles were laid. While the work was completed according to the agreed-upon scope, and no installation defects that could lead to sudden issues (like leaks) were found, we admittedly could have done a better job with the presentation of the shingles around the edge of the roof. We offered to fix the issue, but understandably, the homeowner didn't feel fully comfortable with the situation and preferred to find another contractor.
Rather than argue or try to convince them that the work was good enough, we refunded their entire payment and wished them the best. That experience reaffirmed what we've always believed: when trust breaks down, the right thing to do is make it right and maintain accountability for your workmanship as a contractor, even when that means walking away from a job with nothing.
That experience helped shape what eventually became our written 7-day Money-Back Guarantee. We realized that if we were already holding ourselves to this standard, we might as well put it in writing to show future homeowners exactly what to expect from us. Plus, we took it as a learning experience to better ourselves and avoid repeating the same mistakes, no matter how small they may appear.
Is the 100% Money-Back Guarantee the Same as a Workmanship Warranty?
While both promises are about standing behind our work, our money-back guarantee and our workmanship warranty serve very different purposes.
- The 100% Money-Back Guarantee is designed to give you peace of mind at the start of the project: It says - if we fail to deliver the work as agreed, and you let us know within 7 days of completion, we'll fix it within reason. And if we can't make it right to your satisfaction, we'll refund your money in full. It's about immediate trust and accountability.
- The 10-Year Workmanship Warranty protects you long after the job is done: If you experience an issue related to how your roof was installed that doesn't present itself until later, like a leak caused by improper flashing or sealing, we'll come out, assess the problem, and fix it under our workmanship warranty. This warranty is separate from the manufacturer's warranty, which covers defects in the shingles or other materials and is dependent on the manufacturer themselves.
To learn more about roofing warranties and what they cover, read our article: Roofing Warranties Explained: What They Actually Cover (And What They Don't).
How to Plan Your Roof Replacement With Confidence
The best place to start in order to gain clarity and confidence is by getting a roof inspection. Your roof is one of the most important investments you'll make, and having as much information as possible before making any decisions can help you feel in control and eliminate some of the fears you may have.
Not all roof inspections are the same, and the process is heavily dependent on the contractor themselves. If you'd like more information about how to spot a thorough inspection, read our next article: What Should Be Included in a Professional Roof Inspection?
If you're planning a roof replacement and want peace of mind without the pressure of a same-day decision, schedule a no-commitment consultation with our team. You'll get a thorough roof inspection, honest guidance, and the freedom to make the best decision for your home.
